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Terms & Conditions

At Nourishe Natural Health, we pride ourselves in offering the best in customer care.  If you have any issues with your visit or your online shopping experience or with the products you purchase online, please contact us as soon as possible.

Services & Booking Policies

1.  Cancellation Policy for Bookings

Cancellation

Please be aware, if you need to cancel your appointment with less than 24 hours' notice or fail to show up for a scheduled appointment, you will be charged for your appointment as this time has been saved just for you. By law, we are required to pay our staff and we cannot do this if you don't pay for your booked consultation.

2.  Payments for booking Services

Deposit

Payments for all appointments are made in advance when booking your appointment.

3.  Rescheduling your Appointment

Rescheduling

We have a strict cancellation policy that we require 24 hours notice for cancelling or rescheduling your appointment.

Product Policies

4.  Deliveries

Deliveries

After ordering your product(s) online, you will receive an email confirmation containing your order details. 

New Zealand / Local Orders

At Nourishe Natural Health we aim to process all orders within 24 hrs. Orders are processed on business days only (New Zealand date and time) Monday - Friday and during business hours (NZST 9 am- 3 pm). If orders are placed over the weekend, they will be processed on the next available business day and shipped within 24 hours. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different product or receiving a refund.

Please ensure you supply us with your full and correct shipping address. Unfortunately, we cannot be responsible for orders that go missing when an address has been incorrectly advised. 

New Zealand Orders will be sent via NZ Post and Go Sweet Spot Couriers. Please allow 3–5 business days for delivery. The cost of freight will be an additional charge to the product prices quoted. We will send you an email to let you know that your products have been dispatched. This email will contain your track and trace details. If you require a signature on your courier parcel please advise on ordering.

International Destinations / Orders

Orders will be sent via International Air services. Please allow 7–14 business days for delivery. The cost of freight will be an additional charge to the product prices quoted. We will send you an email to let you know that your products have been dispatched. This email will contain your track and trace details. If you require a signature on your courier parcel please advise on ordering.

If you have any problems with your delivery, please contact us as soon as possible so that we can discuss further.

Collections

5.  Collections / Pick Ups

If you prefer to pick up an order this is an option, please be in contact to arrange pick up (by arrangement) from Mount Osteopaths & Pilates located at 327 Maunganui Road, Mount Maunganui.  This will be the next available weekday.

6.  Returns & Refund Policy

Refunds

If you have any issues with the products you purchase online, please contact us as soon as possible.

We pride ourselves on our integrity and providing our valued customers with high-quality products. Our returns policy for online purchases is uncomplicated - if you are not happy with your product within 30 days in any way, we will replace it or refund your money.

Return the products in their original packaging to us within 30 days and we will refund you the cost of your purchase less freight. If you wish to exchange your purchase for another product we will happily pay the freight for the replacement item(s). Unfortunately, your original postage and/or import duty, customs fees, and local sales taxes (levies) charged are not refundable. Please email us with a short note, explaining why you wish to obtain a refund. Refunds will be processed on the 20th of the following month after receiving the returned item(s) and we will email confirmation once the refund has been processed. Shipping on returned goods is at the purchaser's cost. If an exchange is requested, we will cover the shipping of the replacement product.

7.  Gift Vouchers

Gift Vouchers
  • Gift vouchers are valid for 12 months and can be redeemed for products or services offered by Nourishe Natural Health.

  • Gift cards cannot be exchanged for cash.

Payments & Pricing

8.  Payments

Payments
  • PAYMENT OPTIONS

You can pay for your consultation services and/or your product purchases ​via bank transfer or via online credit/debit card.  

When doing a bank payment (or offline payment) please use the bank account number provided on your invoice and include your name and number when making direct payments.  Payments will appear on your statement under the name of Nourishe Natural Health.

  • CREDIT/DEBIT CARD PAYMENTS

All credit/debit card purchases made on this website are processed using Stripe or Paypal, which are both secure online payment gateway.  This process is easy, quick, and secure and ensures that your credit/debit card and personal details are kept protected and safe.

Your payment will be processed for the full amount and charged against your credit/debit card at the time of checkout.

Payments will appear on your statement under the name Nourishe Natural Health.

  • AFTERPAY FOR PRODUCT PURCHASES ONLY

We accept AfterPay however only for product purchases. You will need to have your own AfterPay account set up in order to use this facility.  As per AfterPay requirements, there is a minimum order of $35.

9.  Pricing

Pricing

All prices stated are in NZ dollars and include GST.  These are subject to change without notice.

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